Refund Policy

Last updated: May 15, 2026

1. Overview

This Refund Policy explains how payments, cancellations, and refunds are handled for paid subscriptions to the Datavtar platform ("Service"), operated by Datavtar AI Private Limited ("Datavtar," "we," "us"). It should be read together with our Terms of Service.

2. Free Trial

Every new Datavtar subscription begins with a 14-day free trial. The trial is your evaluation period — you are not charged during it, and if you cancel before the trial ends, no payment is ever taken. We encourage you to use the trial fully to confirm that Datavtar fits your organization's needs before the subscription converts to a paid term.

3. Payments Are Final

Once a paid billing period begins — when a trial converts to a paid subscription, or on any subsequent renewal — the payment for that period is non-refundable. This applies to both monthly and annual subscriptions. We do not provide refunds or credits for partially used billing periods.

4. Cancellation

You can cancel a subscription at any time from your organization's admin console. Cancellation stops all future billing — you will not be charged again. Your access continues until the end of the billing period you have already paid for, after which it ends. Cancelling does not trigger a refund for the remainder of the current period.

5. Annual Subscriptions

Annual subscriptions are billed once for the full year. Cancelling an annual subscription stops it from renewing but does not refund the unused portion of the current year. Your access continues until the end of the paid annual term.

6. Payment Processing and Merchant of Record

Payments for Datavtar subscriptions are processed by Paddle (paddle.com), which acts as the Merchant of Record — the authorized reseller — for the sale. Your invoice and card statement reflect Paddle as the merchant. Paddle's own buyer terms apply to your purchase in addition to this policy, and Paddle may, at its discretion, issue a refund under its buyer-protection policy independently of the terms above.

7. Billing Errors

This policy does not limit corrections for a genuine billing error — for example, a duplicate charge, an incorrect amount, or a charge made after a valid cancellation. If you believe you have been charged in error, contact us and we will investigate and correct any verified error.

8. Statutory Rights

Nothing in this policy affects any non-waivable rights you may have under the laws applicable to you. Where mandatory law grants a right that conflicts with this policy, that law prevails.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated to subscribed organizations, and the "Last updated" date above will be revised.

10. Contact

For any question about billing, cancellation, or this policy, contact us at support@datavtar.com.

Datavtar AI Private Limited